Frequently Asked Question

General

Our Locksmith costs vary on the type of service required, generally a callout fee with fixed rates applied depending on the service required.

Our Professionalism ensures you are getting the best possible service at industry standard rates, all of our work is fully guaranteed and under warranty as per our company’s policies and procedures.

You will generally pay a higher rate for outside of business and weekends for onsite service work

Fully qualified and licenced tradesman with high ethical standards and years of locksmith knowledge.

Service jobs can vary from 15minutes to days or weeks for larger projects.

Depending on our availability we generally quote arrival within an hour.

Free quotes are provided and can be arranged by site visit at certain times or you can email us and attach images of you locksmith requirements through our contact page on our website.

We generally accept Cash, EFTPOS, VISA / MasterCard or EFT payment terms.

Cancellation fees do not generally apply if adequate cancellation notice is provided from the time and date of booking received.

All of our work is guaranteed and products supplied are warranted under the Manufacturers warranty terms and conditions.

We are full business members of the Master locksmiths Association of Australasia (Master locksmith No. 8689), we hold a Private security business registration (Victoria Police No. 932-842-60S) and are Silver Corporate members of (ASIAL) Australian Security Industry Association Limited.

We are a Professional company, have years of industry experience, are security licensed and fully insured.

Service Based

We specialize in both Residential and Commercial Locksmith services.

If keys have been lost locks can be changed (rekeyed and serviced) and new keys can be provided so the existing keys that have been lost do not operate the locks being changed, if locks are damaged, faulty, old or outdated they can be replaced and updated to current locks.

Generally only if locks are not in a repairable state or are faulty, damaged or being updated.

Rekeying a lock involves a locksmith pulling the lock apart to rekey the lock by changing parts and supplying new keys to operate so the old keys no longer operate the lock. Replacing the lock would normally give you completely new lock(s) and new keys.

We have been installing digital locks for over 20 years now and some digital locks are actually more secure than normal mechanical locks.

It always pays to use a professional Locksmith for all lock related works required.

Get in Touch